Returns & Cancellation

Cancellation

  • You may cancel your order by contacting Nouveau Healthcare Ltd on 02476363873 or emailing us within 14 days of placing the order.
  • If you cancel your order after we have dispatched the products you must return the products in accordance with the returns policies below, unopened and in their complete packaging, to our head office address: Nouveau Healthcare Ltd, 42 Bayton Road, Unit 10s, Exhall, Coventry, CV7 9EJ.


Returns

  • Cancellation period is 14 days after receiving the goods. Please notify us of any returns as soon as possible or within the 14 days cancellation period. Before returning your goods, you must first email us to clarify Reason for Return. Upon acceptance of the return we will issue you with a Returns Authorisation Code.
  • Returns must be sent to us within 14 days of the cancellation period.
  • Please notify us of any returns via email before sending back any items and include your invoice number and returns authorisation code within the parcel. We cannot guarantee a refund or refunds may be delayed if your invoice number and authorisation code isn’t included in the parcel.
  • Items must be unused and in all original packaging with seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the products health seal, or if you have used the product. We cannot accept and issue a refund for any item which is damaged.
  • Orders will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure items are packed securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.

Delivery

United Kingdom incl Scotland

  • Products will be delivered within 2 – 3 working days via APC Next Day delivery service at a cost of £6.84.
  • Orders with free shipping will be delivered within 2 – 3workings days via APC Next Day Delivery
  • We do not offer a weekend delivery service

Republic of Ireland

  • Products will be delivered within 3-5 working days via Royal Mail Tracked & Signed at a cost of £6.84
  • Orders with free shipping will be delivered within 3-5 workings days via Royal Mail Tracked & Signed delivery service
  • We do not offer a weekend delivery service

Rest of World incl USA and Canada

  • Products will be delivered within 5-7 working days DHL express shipping which is insured at a cost of £24.00
  • We do not offer a weekend delivery service
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New Name. New Website.

We have changed our name from Nouveau Health to Nouveau Healthcare and we've moved from nouveauhealth.co.uk to nhinnovations.com.

We hope you enjoy using your new platform.